Job Descriptions

Seeking a skilled Receptionist to manage front desk operations, greet visitors, answer calls, and perform clerical tasks. The ideal candidate must possess excellent communication skills, professionalism, and the ability to multitask efficiently in a fast-paced environment. Previous experience in customer service or administrative roles preferred.

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel and credit card policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Requirements

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Join our team

Application ends : May 23, 2024